Business Device Repair
Enterprise Accounts for Growing Businesses
Manage 50-1,000 devices across your business? You may qualify for an Enterprise Account with All Mobile Matters.
A simpler repair workflow
Tell us what your business manages
The short request gives our team enough information to review your device volume, service needs, and the best pickup, delivery, or shipping workflow for your organization.
Share your device volume
Tell us approximately how many phones, tablets, laptops, or other devices your business supports.
Describe your repair needs
Let us know whether you need recurring repairs, fleet support, pickup and delivery, or mail-in service.
Connect with an account manager
Our team will review the request and reach out within one business day with the next step.
Your business repair account
Business Repairs, Simplified.
From your first service request to billing and reporting, here is how your business repair account works after approval.
Set Up Your Account
Confirm authorized contacts, billing details, PO requirements, parts preferences, and service arrangements with your account manager.
Submit a Repair
Use the Business Service Request form. Include your internal PO or ticket number, device details, repair needs, and return information. Most clients send batches of 3–8 devices.
Get Your Device Repaired
Most repairs are completed within 1–2 days after we receive your damaged devices. We keep many parts in stock and plan ahead for incoming devices to get them repaired and shipped back quickly.
Receive Invoices & Reports
Receive an itemized invoice for each repair batch, or consolidate frequent repairs into a monthly invoice. Your PO or ticket references help you track each repair.
Choose your service method
In-store service
Arrange a drop-off at an AMM store. Confirm the location and appointment with your account manager before traveling.
Mail-in service
We provide shipping and return labels for your devices. Most clients ship batches of 3–8 devices. Submit the Business Service Request form before shipping, and include the Record ID supplied by your representative inside the package.
Arranged mobile service
Ask your account manager about pickup, delivery, or on-site service. Availability, location, volume requirements, and fees are agreed per account.
Before your first repair
Have these details ready
- Business name, service locations, and authorized contacts
- Billing contact, invoice address, and PO requirements
- Internal PO or ticket reference
- Device model, serial or IMEI, and a description of the fault
- Return address, shipping preference, and approval contact
- Backup completed and your company device-access policy confirmed
Back up company data and follow your IT policy. Leave passcodes out of web forms and routine emails; arrange any testing access directly with your account manager using a method approved by your company.
What to expect
Business repair questions
Do I need an approved account before requesting a business repair?
New customers should request a Business Account first. After approval, your account manager confirms your service and billing arrangements and explains how to submit repairs.
What do I enter for PO/Ticket#?
PO/Ticket# is your internal purchase order or repair ticket reference. Include it with each device so we can reference it on your invoice and repair report.
How long will repairs take?
Most repairs are completed within 1–2 days after we receive the damaged device. We keep many parts in stock and usually know your devices are on their way, so we can prepare ahead and ship them back as quickly as possible. Parts availability and complex repairs can affect timing.
What warranty applies to my repair?
Ask your account manager to confirm the warranty for the quoted repair, including coverage, exclusions, and how to request follow-up service.
How should we prepare devices and provide testing access?
Back up company data and follow your IT policy. Leave passcodes out of web forms and routine emails; arrange any testing access directly with your account manager using a method approved by your company.
How does invoicing work?
We can invoice each repair batch separately, or consolidate frequent repairs into a monthly invoice. Most clients send batches of 3–8 devices. Your account manager confirms the invoicing arrangement and payment terms during account setup.
Get started
Request an Enterprise Account
Complete the short form and an All Mobile Matters account manager will contact you within one business day.