Frequently Asked Questions

What services are offered for business customers?

We offer an excellent business grade repair service. Benefits include a dedicated account manager, free shipping to and from and volume based discounts. If you’d like more information on setting up an account, see here.

What is the difference between your Premium and Original LCD’s?

Our Premium LCD has a Lifetime defect guarantee, OEM standard color vibrance, and a Gorilla glass face. Our Original LCD has a 90 day defect guarantee, and is the same display which was originally included with your brand new device. There are compelling reasons to buy both versions. Our stores have demonstration units available to help you decide which one is right for your needs or preferences.

Do I need to make an appointment to can I just walk in?

We offer both walk in services and appointments. If you do make an appointment, you will spend less time in store for your repair.  

My device was repaired less that 90 days ago but its now physically damaged again. Is that covered under my 90 day guarantee?

No, our guarantee covers all manufacturer defects such as dead pixels or touch sensitivity issues provided that no additional physical damage has occurred. If this has happened to you, please contact the store you visited so we can offer you a special discount for a second repair.

What Is Forever Drop Protection? And is it included with my repair?

Forever Drop Protection is a feature bundle you can add for an additional one time $69 fee. We will install a lifetime guaranteed tempered glass screen protector and a Dual Layered case. This combination has been proven to keep your device safe from drops up to 8 feet. However, accidents do happen, so if you ever need that device’s screen repaired again, come in to any of our stores for a one time $49 screen repair. This benefit has no expiration date and can be used as many times as necessary. Qualified devices are iPhone 5, 5S, 6, 6S, 6 Plus, 6S Plus, 7, 7 Plus, 8 and 8 Plus.

What if I have more than just one device to repair? Do you offer any business accounts or discounts?

Yes! We love business customers. If your business qualifies, you can take advantage of some great additional services and volume discounts. Learn more.  

I don’t see my device listed on your Website. Does that mean you don’t offer it?

Not necessarily. We offer device repairs on thousands of devices so its virtually impossible to list them all. Don’t see your device here? No worries, send us a repair quote request and we will let you know the cost and time frame details.  

I’m trying to schedule a repair but I don’t see my device and repair specifically listed.

Thats OK, just select “Not Listed Here” and make a quick note letting us know the repair needed.  

Why have I seen a lower price from a local competitor?

As with almost all goods and services, the quality of the products dictates its price. We research our marketplace weekly to ensure that our prices are fair and accurate. And since we offer OEM quality parts, we know you will not find a better value in this market. However, if you do, we offer a low price guarantee. Just show us a published price and we will do our best to match it.

How do I know I can trust my phone with All Mobile Matters?

We have been performing Mobile Device repair since June of 2009 with more than 220,000 successful repair experiences. Additionally, we both pretest and post test all devices to ensure your device works before you leave. Then, we guarantee our work for up to 90 after delivery. We are accredited with the Better Business Bureau and have more than 3600 positive Google, Yelp and Facebook reviews. Additionally, our technicians are Apple certified.

What if my repair requires a tier 2 repair technician such as solder work?

We do offer high level board work such as soldering charger ports, volume button, etc. but this work is completed at our Office in Tempe.

What if the part I need isn’t in stock?

We stock more than 10,000 parts so its very likely that it will be. But, if in the event it needs to be ordered, you should expect to wait 3-5 business days for arrival. We will call you once the part arrives to set up an installation appointment.  

How long will my repair take?

Most repairs are completed within one hour. Tablet repair do take additional time. If you request a quote, we will approximate your wait time in our response.  

Do you offer “We come to you services”?

Ye we do! If you’d like to take advantage of our On demand service, first check here to make sure your address is within our service area, pay the $19 convenience fee then sit tight while we bring our repair services to you!

Does completing a repair with All Mobile Matters void my warranty?

In a word, No. Apple, along with other manufacturers have stated that third party repairs do not automatically void your 1 year warranty.  

How do I know if I need Glass Only Repair or if I need a complete LCD Assembly?

Many devices can be repaired by replacing just the glass covering the LCD. If your device isn’t experiencing any touch sensitivity issues, black marks or lines in the display, you likely qualify for a glass only repair.  

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