Frequently Asked Questions

Our Enterprise Accounts service offers business device repairs and IT solutions. Total Mobility Solution (TMS) has been retired. Contact our team to confirm service options, shipping arrangements, discounts and account terms for your business. Explore Enterprise Accounts.

For compatible Apple models, our usual screen option is premium aftermarket OLED with a lifetime guarantee against defects. It is not an official Apple OEM screen; ask us for a separate Apple OEM quote. Original OEM Samsung screen assemblies with replacement frames are our normal Samsung option, and listed Samsung screen prices cover that option. If a different part is required, we confirm it with you before approval. Other phone brands generally use aftermarket parts. The appropriate display depends on your exact model. Call 480-553-1866 or email info@allmobilematters.com for OEM pricing and availability.

Check our current service locations before visiting. An appointment helps us confirm the part and scheduling for your repair. Tucson mobile service is by appointment; confirm that your address is within the service area. Request an appointment.

A defect guarantee covers eligible part defects, rather than new accidental or physical damage. Contact the team to review your device and the applicable coverage. See our current repair terms and warranty conditions.

Protection bundles are separate from a standard repair. Current pricing, device eligibility and benefits are shown on the protection page. Ask our team to confirm the option available for your exact device before adding it.

Yes. Contact our team through Enterprise Accounts to discuss multiple devices and business repair needs. Available services, discounts and shipping terms are confirmed for each account.

A missing listing does not necessarily mean we cannot help. Request a quote with your exact brand, model and symptoms. Specialty devices need technician review before pricing or repair availability can be confirmed.

Choose the form’s unlisted-device option when available and describe the exact model and repair in your notes. You can also request a quote or contact our team for help before booking.

Compare the exact device, repair, replacement part type, taxes and warranty terms. Our current repair pricing lists common repair options. Contact our team if another quote uses a different part or repair scope.

Tell our team the symptoms and ask about the part, testing, final quote and applicable warranty before approving a repair. Review our current terms, and contact us if device access restrictions could prevent testing or programming.

We review advanced and motherboard repairs individually. The device condition, required work and parts availability determine the options and quote. Request technician review before promising a repair outcome or turnaround.

Contact our team before traveling so we can confirm current availability for your exact model and repair. If a part needs ordering, we will discuss the expected arrival and scheduling. A published bench-time estimate does not include waiting for parts.

Use the estimated bench time shown for the exact model and repair on our pricing pages. Diagnostics, parts availability and the work needed may change the total turnaround. Shipping and waiting for parts are separate from bench time; confirm the schedule with our team.

Check our current mobile service area and confirm appointment availability and any applicable fees with our team before booking. Customers outside the local service area can also explore mail-in repair.

Manufacturer coverage depends on the warranty terms, device and repair. Check with the manufacturer about your coverage before approving work. Our own repair warranty is described in our current repair terms.

Tell us whether the display has lines, black spots, touch problems or only cracked glass. A technician needs to assess the device and available repair options before confirming glass-only eligibility. Use the exact repair item on the pricing page, and ask us if the required work is unclear.

Yes. Open your exact model on our repair pricing page and choose “Compare all repair prices.” Screen, battery, back-glass and other repairs are listed separately. The team confirms the combined quote; do not assume one price includes another repair or an automatic bundle discount.

Yes, we offer mail-in repair for customers who cannot visit locally, including out-of-state customers. Read our mail-in instructions and contact our team to confirm the repair and shipping arrangements. Specialty devices require technician review before a quote.